They forgot my delivery even though they somehow confirmed the delivery with an email.
They Ignored my emails, phones calls and requests.
After some follow up and after asking for a refund they replied with a gift voucher for 15% off next purchase and then sent the wrong flowers
I paid extra for a urgent delivery service that didn't exist.
Unbelievable service how are they even 3 star, they just didn't make a error but knowingly gave bad service.
Store Representative
Hi Brb223, Thank you for your feedback. We apologize that you seem to have had a horrible experience. Can you please provide us with an order number so that we can follow up and provide you with a suitable resolution. Kindest Regards, Bloomex
Hi again BRB223, After reviewing your file it does look as though you were given a $20.00 store credit. I will also make the necessary adjustments to ensure any extra delivery fee's that you paid are returned to your credit card. You will receive a copy of this refund transaction within the next 1-2 banking days. Should you wish to discuss this further with a manager, please feel free to contact us at 1-800-451-637 as managers will be on duty today. Sincerely, Bloomex
They repeatedly told me I had store credit after they scammed me over sympathy flowers, but when I tried to use it they demanded another €30 on top of the p&p.
Bloomex never delivered my flowers for order 01242984. And at no point contacted me to discuss this.
I have tried calling them and live chatting and haven't received any assistance.
I am absolutely disgusted in the service and company and looking at the reviews online, I am not the only one.
I demand a refund for the full amount I paid.
I am also contacting my bank in relation to getting my money back. And I will be taking this further legally if I do not get a response from Bloomex.
In the meantime, I am telling everyone I possibly can to not use Bloomex EVER.
All the poor people who kind heartedly wanted to send flowers to their loved ones and they never arrived and instead you just took our money and disappointed our families. Just appalling.
Oh and by the way, you should change your email address to weDONTcare
Store Representative
Hi Kirst23, Thank you for your feedback. We have reviewed your file, and it does look as though an error occurred during your order process, and we sincerely apologize for this. We communicated several times to you via email, offered you a redelivery with upgrade, which was refused, and then your order was refunded in full for the mistake. Our apologies that you feel you have had an appalling experience. We thank you for your feedback, and are constantly striving to improve our customer service. Sincerely, Bloomex
Similar experience with me. Though for extra $20 on top of original $60 order no 1254776 I got a pathetic day old day late bunch. Made my birthday that little more special.
Ordered Mother's Day flower package only to receive a tiny bunch of half wilted flowers in a box, a box of after dinner mints (about $3 from Coles?) and the teddy & card.
Was very unhappy that the flowers were already wilted and petals dropping off on arrival! This is the 2nd time I have ordered from them only to be let down.
Store Representative
Hi there, Thank you for the feedback. We take our customer complaints seriously as we are always striving to improve our excellent products and services. We are sorry to hear that you did not completely love your products and I trust that a re-send was issued or that you were looked after to your satisfaction. We value your patronage and would like to continue with it. Regards, Bloomex
This is the first time I ordered from bloomex and it will be my last time also. I ordered for my husbands 30th birthday. I even paid for a delivery fee of $14.95 which most of the other flower delivery do it for free. The flower has NEVER turned up!
I called their service number at the end of the day and a girl called Wendy answered the phone and said she can't tell me why the flower is NOT delivered. She will need to check and reply me by email or phone call by the next morning! What a piece of crap! Why would I want to know why my flower is not delivered on next day when the birthday is already over.
I requested refund or a callback within an hour, she refused and said she can't do anything.
At the end she hang up on me. This is absolutely the WORST experience I have ever from any service industry!
DO NOT ORDER FROM THEM!!! YOU WILL BE SO DISAPPOINTED!!!
Bloomex took my order to deliver flowers to my partner for her birthday. They didn't deliver the flowers, provided no explanation, and didn't even apologise, saying the flowers could be delivered 5 days later!
After I complained they told me the reason they didn't deliver is that my flower of choice (roses) was not available at my time of order. Then why did they take my order??
We purchased a bunch of flowers as a gift only for them to not turn up, after contacting them 3 days after expected delivery date. When we called they had emailed (knowing it would go to spam- no phone call) to advise delivery would be postponed. When I called they were not helpful and said would call back in 24 hours, this didn't happen and after another call 48 hours later a delivery was finally made 5 days late. No apology at all
Store Representative
Hello,
I am sorry to hear about your experience. Would you be able to provide me with your order number so we can follow up with your order?
I ordered a center table piece for a large family christmas dinner. It was ordered in advance (not last miute) and planned for delivery 24/12/15. I was away so could not go and select the flowers myself as I usually would so I used Bloomex.
This was a huge mistake!
They confirmed the order and took my money! Then did not deliver. No phone call, no email (oh except the one confirming my order and delivery date/time!) I went to the live online chat as no-one was answering their phone.
1st I was told there was no update.... then that the flowers were sent with Fastway and they didn't deliver on time... Oh and BTW they (and us) are closed until 4th Jan..... Then they said we can't make anything until 4/1.... Which was it?.... Fastway didn't deliver but you made it OR you can't make it.....
Then they were extremely rude when I said it was poor service and said " No. That's Christmas. Lot's of orders. Lots of problems with delivery. Fastway accepted our orders for delivery. They didn't answer us since tomorrow'.... Which doesn't even make sense!
I told them to notify their manager that we require a refund then never heard a word back!
If I spoke to people that way I would be unemployed!
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They forgot my delivery even though they somehow confirmed the delivery with an email.
They Ignored my emails, phones calls and requests.
After some follow up and after asking for a refund they replied with a gift voucher for 15% off next purchase and then sent the wrong flowers
I paid extra for a urgent delivery service that didn't exist.
Unbelievable service how are they even 3 star, they just didn't make a error but knowingly gave bad service.