Bloomex took my order to deliver flowers to my partner for her birthday. They didn't deliver the flowers, provided no explanation, and didn't even apologise, saying the flowers could be delivered 5 days later!
After I complained they told me the reason they didn't deliver is that my flower of choice (roses) was not available at my time of order. Then why did they take my order??
We purchased a bunch of flowers as a gift only for them to not turn up, after contacting them 3 days after expected delivery date. When we called they had emailed (knowing it would go to spam- no phone call) to advise delivery would be postponed. When I called they were not helpful and said would call back in 24 hours, this didn't happen and after another call 48 hours later a delivery was finally made 5 days late. No apology at all
Store Representative
Hello,
I am sorry to hear about your experience. Would you be able to provide me with your order number so we can follow up with your order?
Buyer Beware. After the sale, the service is non existant.
I purchased a gift basket for my 92 year old Mother. I chose a basket that suited her current needs; a mix of items she could share with others on Mother's day. This is what I ordered:
This Gourmet Gift Basket contains an assortment of 12 decedent treats (gourmet Chocolates, exotic Coffees and Teas, premium Cheeses, Nuts, Seafood, Crackers) personally selected by our Gift Basket Gourmets and is a sure to melt their heart and satisfy their taste buds.
This is what my Mom received: It wasn’t plastic wrapped very well and fell apart when Mom pulled it out of the box and had a Christmas bow wrapped around it. It contained assorted chocolate varieties such as choc pretzels, tiramisu wafer rolls,choc filled wafers, choc waffle crunch bars, truffle cookies, choc cookie crisps, tiramisu filled wafers, butter crunch toffee almonds, butter cookies, sugar glazed cookies, peppermint choc drops, and breadsticks.
When I contacted the store they quoted me their policy: http://bloomex.ca/About-Us/Return-Policy.html and that was that.
I ordered well before Mother's day and I am easy to contact if any changes needed to be made. I would have cancelled the order had I known they were out of product.
I am so sorry you had such a shitty experience! That's absolutely appalling, this business is a huge huge scam. It disgusts me they are still in business, shut them down before more and more consumers fall victim to their unethical ways :(
I do hope you had a wonderful mothers' day with your mum though, regardless of the gifts. It's the presence not the presents that matters x
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After I complained they told me the reason they didn't deliver is that my flower of choice (roses) was not available at my time of order. Then why did they take my order??