I ordered flowers on 10 September for my friend's 50th birthday 4 October because I was going overseas in a few days time. I called the customer service hotline to confirm the order just to make sure they get the date right,I was told everything is fine and the flowers would be delivered on the 4 October. I received an email informing that my order has been dispatched. I called customer service hotline immediately, Sarah (the person I spoke to) said she will call Currier to stop the delivery and make sure the order will be dispatch the exact date (4 October).
I received an email on the 3 October when I was overseas informing that the order had been dispatched. i was unable to stop the delivery.
My friend received her birthday flowers a day earlier, to her surprise the flowers was nearly dry and dead. It looked like the flowers was the one they didn't deliver on the 12 September? My friend called customer service to complain
On my returned home, I sent an email to ask for a refund for twice stuff up my order. they asked for a photo to proof? unfortunately, my friend didn't take a photo. and I haven't had any response from them.
I would recommend anyone to use this website.
I don't mind the mistakes because everyone made mistakes. It's the attitude to fix the problem and the follow up customer service is terrible.
please help by reporting this very poor service here http://www.fairtrading.qld.gov.au/lodge-your-complaint
disappointed don't waste your time and keep your money
I placed an order on 17/11/2014. They had an option for next day delivery. To date 72 hours later the order is still not delivered. I requested an explanation for the delay and they were unable to provide these details. Blaming the the courier for delivery delay. It's just flowers. The occasions past. I will not be doing business with this company again. I prefer to walk into the florist and buy the flowers myself. It was a bad experience. I requested a refund they explained the refund policy but it's still not satisfactory. I feel discouraged to do any further transactions online. Please save yourself the stress and DO NOT SHOP WITH BLOOMEX.
ABSOLUTE NIGHTMARE!!! DO NOT ORDER FLOWERS FROM THESE PEOPLE!! My husband ordered flowers for our wedding anniversary to arrive between 1-5pm. Flowers did not turn up by 5pm. We left home at 6:15pm and returned the following morning to find them on the doorstep, wiltered and sitting in warm water. My husband rang them and they gave us a $60 credit. So a few days later, I tried to use the credit. WHAT ANOTHER NIGHTMARE!! Their website was not working properly so I had to call them to place the order. Website says orders placed by 1pm are guaranteed same day delivery. NOT TRUE! This only applies to flowers that cost over $60! To cut a very long story short, I had to endure a very lengthy, unprofessional telephone conversation with two sales people who I could hardly hear and whose telephone manner and communication was pitiful. In the end, I had to pay an additional $16.95 to get the flowers delivered the next day!!! Then they spelt my name wrong on the card and got the delivery address wrong!! GO FIGURE! NEVER AGAIN!
My sister should have read reviews before using Bloomex
I received a Christmas Table Centrepiece from my sister on the 23rd. It was nothing like the picture, arrived upside down, flowers broken, bits of bushes stuck in (no pine cones or berries) white roses all brown, foam container showing - no way I would put it on show in my house. I contacted wecare at Bloomex on the 23rd and they asked for photos, which I sent. Not another word. I am Victoria and I reckon Fastway had the box in one of their vans overnight or longer. I threw the display out Christmas Day after sending another photo to Bloomex. They are supposed to last a week, but we had it two days. Even the greenery was shriveling up. Check how many people would not use Bloomex again. I also went through to LiveChat (Anna). I briefly told her I had no reply from Wecare and she did not reply. Line went dead!
Bloomex have been in touch apologising and said they would send a replacement on 6th Jan when they return to work
Hi there, Thank you for posting your feedback and also for posting your update. We apologize again that your centrepiece was not completely to your liking, and for any damage that the courier added. We are glad to see that a fresh delivery has been set up for you. Thank you again for your patience and fairness as the matter was sorted. Best regards, Bloomex Australia
Another display received 8th. I think Bloomex are being let down by franchise owners and freight company. The display was still nothing like picture on line except it was red & green. Thanks Bloomex.
DO NOT EVER, I REPEAT EVER SHOP AT BLOOMEX. SCAMMERS
I ordered from bloomex on the 12th feb for valentines day, selecting the option for it to be shipped for that date. so i get an order confirmation via email and it states the delivery date will be on the 20th feb. so i call up the next day advising that i would like to change the date for it to be sent on the 14th and the rather emotionless lady confirms thats fine. on the morning of the delivery i call up to see if i can change the delivery address when a lady advises me that this cannot be done, which was fine. so i wait all day on valentines with my girl waiting for these flowers to come, and big surprise nothing arrives.
conveniently bloomex is unreachable, after many different calls and several left messages i give up and decide i will call them the following day.
i call up the next day and i speak to a guy from the sales department, i call up asking to speak to a manager when he advises me there isnt a manager in today, please call tomorrow. i advised him i would like to cancel my order and get a refund, he tells me he cant do anything but he will put a note on the system so they can see that i called.
call up the following day after several attempts i speak with a useless male who says he is unable to put me onto a manager and gives me no particular reason why. i tell him i would like to cancel my order and that i would like a refund. he tells me that he has cancelled my order and he will get a "manager" to email me later on that day.
i receive an email later that day advising in a nut shell.. oh sorry we will give you a free upgrade on your next order and refund any delivery fee's. WHAT MAKES YOU THINK I WILL WANT TO PURCHASE ANYTHING FROM YOUR COMPANY AGAIN? i have sent emails asking for resolution and not one single promise has been fulfilled, seems like everyone is happy to pass the buck and get nothing done. honestly a shocking "business" which fails to deliver on its promise. Your customer service sucks serious balls. how this business is afloat is still beyond me. If i do not get resolution i will most surely be taking this matter further.
BUYERS BEWARE, DO NOT EVER SHOP WITH BLOOMEX, EVER. i knew i should of shopped elsewhere.
If anyone can shed light on getting a refund, which i find is most likely not going to happen, that would be great. will be making a formal complaint to fair trade if no resolution is made.
cant wait to see what shitty excuse i receive.
Regards,
Shitty customer
Store Representative
Hello Justin, Thank you for providing your feedback here. We apologize for any lack of clarification on your possible delivery date, and for the obvious disappointment and frustration that you experienced. We also apologize if you had difficulties reaching help with customer service, and if your emails did not receive prompt, clear and courteous replies. If you have not been provided satisfactory resolution by this time, and you would like to provide your order number, we can flag your order for further investigation with the manager. Bloomex has a ten year established history out of three countries worldwide, and has very high customer satisfaction rate. Your feedback is important to us and if you require more help, we are happy to assist. Best regards, Bloomex Australia
Delivery was 4 days late inc. weekend. The flowers weren't fresh. Communication is poor, don't expect them to reply quickly. Be aware.. Unreliable service. Will not deal with them again..
Ordered 24 roses to be delivered Saturday 28th of February, by 2pm I noticed the flowers had not arrived, I called them and they said around 5pm the roses will be delivered. the flowers arrived 24 hrs later, on Sunday 1st of March in the afternoon,( we left 12:30 pm to go to another party and arrived back home at 7 pm to find the box of roses on my doorstep)
On Saturday was a special occasion coz we threw a 60th birthday party for my wife.
I rang BLOOMEX, MONDAY MORNING, Bloomex only offer to replace the bunch of roses or give me a credit note, but it's too late, the party and celebration are over, the special day was on Saturday.
I only want a refund because they didn't honour the agreement, and they refuse to do it.
Someone in that company made a mistake, and the customer has to pay for it,that's unfair.
Store Representative
Hello, Thank you for posting your review. We are sorry for the disappointment you experienced. Our customer satisfaction rate is very high and we strive to look after all our customers. If your issue has not yet been resolved, and you care to post your order number here, we will be happy to investigate on your behalf. Best regards, Bloomex Australia
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I received an email informing that my order has been dispatched. I called customer service hotline immediately, Sarah (the person I spoke to) said she will call Currier to stop the delivery and make sure the order will be dispatch the exact date (4 October).
I received an email on the 3 October when I was overseas informing that the order had been dispatched. i was unable to stop the delivery.
My friend received her birthday flowers a day earlier, to her surprise the flowers was nearly dry and dead. It looked like the flowers was the one they didn't deliver on the 12 September? My friend called customer service to complain
On my returned home, I sent an email to ask for a refund for twice stuff up my order. they asked for a photo to proof? unfortunately, my friend didn't take a photo. and I haven't had any response from them.
I would recommend anyone to use this website.
I don't mind the mistakes because everyone made mistakes. It's the attitude to fix the problem and the follow up customer service is terrible.
http://www.fairtrading.qld.gov.au/lodge-your-complaint