I have ordered numerous bunches of flowers through Bloomex and they never disappoint. I have many happy girlfriends and family members who now order flowers through Bloomex after receiving flowers from the company. I'm one very happy customer and highly recommend them to you.
Two orders in one week, both not delivered when promised, even though I paid for same day delivery. customer service not even bothered to reply to my emails.
I placed an order for flowers for a funeral I was not able to attend 2 days in advance. There was then an avalanche of emails about the status of the order-one of these said the order had been delivered a day early. I contacted Bloomex and they said everything was fine the order would proceed at the allotted time and place. A day after the funeral I was contacted to say that the flowers were not delivered on time, they were a day late and dead and would I like to have them resent-not very helpful when the funeral was the day before.
I was given a store credit of the original amount, nothing for the inconvenience and embarrassment of not having the flowers at the funeral-very poor customer service!!
I have been using Bloomex for all flowere delivies for many years. The flowers sent have always been beautifully presented, the price is good value and delivery prompt. Recommend this service to any-one wanting to send flowers and gifts.
We purchased a bunch of flowers as a gift only for them to not turn up, after contacting them 3 days after expected delivery date. When we called they had emailed (knowing it would go to spam- no phone call) to advise delivery would be postponed. When I called they were not helpful and said would call back in 24 hours, this didn't happen and after another call 48 hours later a delivery was finally made 5 days late. No apology at all
Store Representative
Hello,
I am sorry to hear about your experience. Would you be able to provide me with your order number so we can follow up with your order?
I've used Bloomex twice now and been happy with the service. I bought flowers. Bloomex helpfully updated me on the status of the order. They are the best value on-line florist I could find.
I found this a fast easy site to order flowers for my friend, cheap and lovely flowers to pick from. l will definitely be shopping here again, thanks for the quick delivery. She loved them.
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I'm one very happy customer and highly recommend them to you.
cheers Charo