These people are easy to deal with, and they keep you informed from ordering to delivery. The prices are very affordable and they also send you specials on a regular basis. Very good customer service and have been dealing with them for a year and will continue doing so.
Store Representative
Thank you for the post! We are happy to read that you enjoyed your Bloomex experience. We look forward to serving you again soon! Best regards, Bloomex
ABSOLUTE NIGHTMARE!!! DO NOT ORDER FLOWERS FROM THESE PEOPLE!! My husband ordered flowers for our wedding anniversary to arrive between 1-5pm. Flowers did not turn up by 5pm. We left home at 6:15pm and returned the following morning to find them on the doorstep, wiltered and sitting in warm water. My husband rang them and they gave us a $60 credit. So a few days later, I tried to use the credit. WHAT ANOTHER NIGHTMARE!! Their website was not working properly so I had to call them to place the order. Website says orders placed by 1pm are guaranteed same day delivery. NOT TRUE! This only applies to flowers that cost over $60! To cut a very long story short, I had to endure a very lengthy, unprofessional telephone conversation with two sales people who I could hardly hear and whose telephone manner and communication was pitiful. In the end, I had to pay an additional $16.95 to get the flowers delivered the next day!!! Then they spelt my name wrong on the card and got the delivery address wrong!! GO FIGURE! NEVER AGAIN!
Last orderi had with this group was for my sister's birthday. First - no flowers delivered, they say they have been, my sister is searching every likely spot on her 10 acre Equestriam Cente. Was hung up on twice at that point. 1 girl says - oh they were not delivered - hang up, 1 says they have to do an internal review to find out what went wrong, when I said their review should not stop the ores actually being delivered - hang up. So unprofessional!! Flowers finally delivered - except what's supposed to be 10 pink roses and approx a dozen liliums + tuber roses and a little greenery in a VASE. my sister received three red roses that must have been the days rejects - they were all dead the next day, plus a few carnations and the worst mess of left over bits of left over totally wrong together horrible masses of greenery. Next attempt - 3 pink roses, one was so burnt with that crisp edge to the petals it's head fell over when she brought it into the house, wordy over greened liliums one of which opened the others failed a pond again the voluminous awful greenery - palm leaves to light hair ferns and random branches with leaves - and OF COURSE STILL NO VASE! I wish I could show you the comparison photos! Their response - flowers may be substituted, Consumer Affairs - not in amount and not sub par should never have been sold flowers!! Bloomed gives me - a credit for less grab I paid in the first place!!! Why would u use them again??? It took from Minday to Friday and my sister still had dead drooping flowers and masses of crapoy greenery which rotted because the Jeeves were bruised and slimy upon receipt. My sister never got the case which was very important as she had recently broken her last one! So put them on big coffee jars and buckets and through most of them straight out they were so bad! So thanks Bloomex for ruining my sister's birthday and stuffing us around for a week. There was another gang up when I asked about the case, unreturned calls that had been promised. They swore at me, were terribly rude working on the principle they'd scare me away I think! They'll never get money out of me again but I intend to get decent flowers delivered and a full refund to my bank account - none of this you have to use us again to get your money back - as if! Consumer Affairs are ready to call this fraud and act so it's not over Bloomex!! You can see how close to what I ordered their were below!! No VASE!!! EVER!! Rip off - don't use them!!
What a joke!! I ordered flowers for my friends birthday, and they never arrived to the hotel that we were staying, to celebrate. After an email and call, my only response was "we'll look into it", then over a day later, and another email from myself, the reply was "there was road closure, so they couldn't deliver them". Bahahah... what a load of crap. I, myself traveled around the city, and there was no road closure, and arrived at the same destination as the flowers should've been delivered too. 5 days later, they were finally delivered. But I'll never be using their service again.
Just ordered for my sisters Birthday Website is easy to use and they have great specials Just waiting on end result....delivery and end product. Will contact my sister at the weekend and find out I am ordering from New Zealand so its always hard when you dont see what you are buying
Ordered sane day delivery, rang to confirm was told it was all good. Rang next day, still had not arrived. Rang third day, told they were delivered to wrong address (what you can't see a big hospital and the details i provide are correct, courier says not their problem but yours..???) told I would be refunded same day delivery and a new bunch delivered straight away. Day four still no flowers, was told a manager would call me on day three, waited, waited contacted again to be told manager must have gone home. They just lie to get you off their backs
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Best regards,
Bloomex