Terrible Service, no Delivery on valentines day and no refund
I ordered flowers on the 4th Feb to be delivered on 14th Feb. I paid $83 for guaranteed delivery. From 1.10pm I started calling to see where delivery was at. It took at least 20 calls to finally get through. He assured me they were on route and would be delivered by 54pm, but they legally had until 5pm.I called again at 4, and was assured they would be there by 5pm. I told the man that if they were to be there after 5pm, I did not want them to be delivered at all, as they were meant for the 14th Feb only. At 5.30pm they were still not delivered. I tried calling Org that evening and sent emails over the afternoon and then the next day, I phoned repeatedly the next day and for the following 4 days, but they were not taking calls. They then delivered a box with spilt coffee all over it to my partner, at work on the 15th Feb at 3.50pm. The flowers were partially dead, the foam thing dry. They did not look like what I had originally ordered, and I had paid for the bunch to be supersized, but they quite obviously were not. I have since spoken with them, and they were quite rude, and said they will not refund as the flowers were made to my order, and eventually delivered! This is their response. As it was busy on Valentine’s, the courier was unable to deliver this on time, which is what most likely caused the flowers to not be fresh upon arrival. We will refund your delivery fee because the service you requested was not met, but we cannot offer a refund for the flowers. I want a refund not more dealing with the company or poor quality flowers! Now they will not even respond to me.
Store Representative
Hi bec11,
Just wanted to say sorry for your experience. Valentine's Day is unquestionably our busiest time of year, and for the delivery services as well. Still, your case sounds rather unusual, and sorry to hear of your trouble all the same, and hope you have a great day. Sincerely, Bloomex Australia
Similar to Bec11, I had a terrible experience. I ordered 2 dozen long stemmed roses & a hand blown glass vase 2 weeks before Valentines Day. What was delivered was a bunch of roses (not long stemmed) & no glass vase. I tried for days to contact them, eventually getting their office in Canada on Live Chat. I was promised a call from a manager on the next working day - nothing. On 19th Feb I received a call from an extremely rude & argumentative girl who continually talked over the top of me. They would not refund, only provide a "store credit", or they would redeliver (but only after their flower delivery came in to Sydney on 25th Feb). I was told that if I take them to court, this is all I will get anyway, and then she hung up on me. I do not want flowers 2 weeks after the event, I don't want to ever deal with this company again, and I still have not received the vase I have paid for. They have since cancelled my account. I am taking further action.
please report them here http://www.fairtrading.qld.gov.au/lodge-your-complaint
I ordered flowers on Sunday and paid for next day delivery. They were not delivered on Monday, so I called Tuesday. Before calling I had emailed twice and had no response. The operator apologised for no delivery, but told me they were on board with the driver ready for delivery. They had not arrived by 530pm Tuesday and delivery time was stated as between 12 - 5pm. I tried calling again, but got voicemail. I emailed asking for the refunds process as I was not happy with the service. At 630 pm my friend called to tell me that the flowers had just arrived. There was no knock on the door, my friend just happened to hear someone walk up her front stairs. The flowers were just left at the door with no warning. I have not had any contact from the company at all about my order or concerns. I will not use this website again and will tell others of this bad experience.
Store Representative
Dear Fe2013, We are sorry to hear of your experience. As you can likely understand, the parcel is out of our hands when it is with the delivery driver. Sorry all the same for the delayed delivery, and hope that you enjoyed the flowers. Sincerely, Bloomex Australia
This company do not give what they promise. They don't deliver on time and the flowers are dead. They don't refund your money or cancel any orders or answer their phone. If you have been cheated join the large group of Australians that are complaining to consumer affairs. Don't let them ruin the reputation of Australian on line businesses
Store Representative
Hi Motherofthree, Sorry to hear that you were not happy with your experience with Bloomex. We certainly are happy to refund if our policy, as listed on our website, is followed. Thanks for the feedback, and hope you have a great day. Sincerely, Bloomex Australia
Hi Motherofthree, Did you end up getting any reimbursement for your misfortune... it is currently 6 days since I ordered. I was promised Friday that they would be delivered Saturday and then promised yesterday that they would be delievered today
I am very sorry to say that I received nothing. Consumer affairs were happy to take it to court however I would need to attend the court session and as I do not live in NSW it would have meant flying there, a cost I couldn't justify. The consumer affairs person told me Bloomex lied to him and it was obvious. They have had so many reports on Bloomex it's amazing (& disappointing) Bloomex is still in business! Good luck for your complaint.
Today is day six since I ordered (and paid for) flowers to be delivered to my Mum for her birthday (I even paid the same day delivery fee) and after two phone calls and two emails my order is yet to arrive. When I spoke to the customer service rep yesterday she assured me that the delivery would be made today (it is not 5:03pm and still no flowers) and when I told her how unimpressed I was and that I would not use the service again she said, "yes I understand, I apologise" then proceeded to hang up on me. I DO NOT RECOMMEND THIS SERVICE TO ANYONE!!!!! never been more upset in my life, I send my mum flowers because I cannot be there with her on her birthday and this is how I am treated... way to go guys!!!!
Store Representative
Dear Boo_G, I am so sorry to hear of the difficulties with your order. As you can see from most of the other reviews here, this is not a typical situation for our company. I'd love to look in to what's happened and help make things right. Please send a private message with your order number to us on Facebook (facebook.com/BloomexAustralia) or Twitter, if you prefer (www.twitter.com/BloomexAU) and I will do my best to assist you ASAP. Once again, sincerest apologies for the confusion. Regards, Bloomex Australia ^ JS
My partner ordered me 12 long stemmed white roses to arrive today, valentines day. He ordered them a day in advance. I waited all day in the office for the special delivery. Which did not arrive. He was humiliated and I was left disappointed. Definitely do not buy from this unreliable company.
search the web for bloomex reviews. as above i also ordered over 200 dollars for flowers on wed the 12th to be delivered fri the 14th valentines day. i paid extra just to get them delivered on that day. at 3.30 pm i tried calling your company but you have decided not to answer calls as you are to busy. so i use your online chat service. after 10 minutes i finally get a reply saying you will contact me via email with delivery status. 1 hour later i contact you again, same response. i tried again and the chat rep blacklisted me. i got around that issue and kept asking them the delivery status. they said it is in transit. but would not provide consignment umber. this continued for 5 hours them blocking my ip address rather then answer my question. so in the end i had to call the girl i ordered them for at 9pm to see if she got them. and no she did not. so surprise has now been ruined and she thinks im lying about the flowers and just forgot vday. clearly you have gotten greedy and taken way to many orders and did not car if you could get all your orders out tiday. you just wanted the money..
check out bloomex sucks on facebook if you want more evidence store rep. typhoon666 and ashy I am so sorry to hear of your experiences. mums flowers arrived on day six not what I expected and am still left feeling shattered. tell me bloomex rep if this is the help I received up until now what hope do I have by re approaching the matter? ??
I ordered a dozen roses for valentines day which they delivered but they were at least a week old, brown and falling apart. My partner didn't even leave them on her desk at work. What was meant to be a special surprise left her embarrassed. There customer service was also non existent.
got a update from them on saturday saying they went for delivery. now its sunday still no flowers. so if they really went out for delivery and might arrive monday, they will be 4 days old by then, sitting in a delivery van all weekend
I would also not recommend this florist website to my friends as well.. the flowers my partner ordered for me were complete different to the ones that were sent to my work for valentines day. There were no roses, the order must've been wrongly packed. which is unacceptable for the amount he had paid and the flowers were half witted. Even Coles/Woolworths flowers were much better then these. He was so disappointed. Pathetic !
How can this company still be allowed to continue scamming so many people? My Mums birthday flowers showed up finally.. what was it 7 or 8 days late, they were not what were ordered and I was treated like shit to top it all off.... I have no idea what has happened to basic human morality and care. I will continue to make sure that no one I know will ever feel what I have felt thanks to this company... you should be ashamed of yourselves. FRAUDSTERS!
On the 3rd of February I have made an order for flower delivery to my Mums anniversary on the 10th of February. It was the third time I’ve made order on bloomex. Previous one was also bad experience as the flowers was delivered not on specified date and the value of the flowers was poor but the manager assured me that it was rare mistake and next time everything will be perfect and gave me discount.
So this time, knowing the possibility of mistake, I wrote big notice in the comment field in order page about the date, time and the value of the flowers.
Despite this, when I have asked Mum if she satisfied with the flowers and if the delivery made at time - I received an astonishing answer that she didn't get any flowers from me and was very sad with this fact!
Yesterday I asked online operator (Anna) on bloomex page what was wrong with my order and she explained to me that she didn’t see any confirmation on delivery and she will asked someone from the office to send me confirmation email. Today I didn’t received any email from them and asked online operator again. She didn’t even answer me after i posted my order number.
So now I am trying to reach them but they are keeping silence. This is very sad story but imagine that it was not my Mum but a very important business partner on whose rely all your business!!! And also imagine that this person is very particular in such things as attention from his partners on his occasions! After such a situation with flower delivery I think that all your business will collapse because you will never explain to him that it was not you who forgot about his birthday but the flower company was UNRELIBLE!
So this was a story for those who are searching for a reliable flower delivery company! NEVER SHOP WITH BLOOMEX.COM
P.S.: I will copy this post to their office and will wait for the answer!
Like every other person who has left a review here, I paid for flowers and also paid an extra $15.00 for next day delivery. After reading all these reviews, I decided to call Bloomex Australia to double check that my flowers would be delivered today as I had paid extra. They assured me the flowers would be delivered between 1-5pm today. The flowers were not delivered by 5:30pm, so we called Bloomex yet again and they were extremely unhelpful - told to check my email, which I had, and had not received anything from them. The line was also terrible - I assume the call centre isn't in Australia? Still have no clue where my flowers that I paid $55.00 for have gotten to.
I will be contacting the Australian Government Fair Trade to put in an official complaint as it seems that this is the only way we can get a refund.
I just wish I had read all these reviews BEFORE purchasing - DO NOT BUY FROM BLOOMEX!!
Store Representative
Hi Emma, Thank you for posting your review. We sincerely apologize if your delivery was delayed. Occasional courier delays do occur, though we make every effort to get orders out on time from production and to their destination on time. Our customer satisfaction rate is extremely high and we do look after our customers. I hope that customer service was able to resolve your issue, but if you would like to leave your order number here I will be happy to investigate as required on your behalf. Kind regards, Bloomex Australia
The flowers were eventually delivered 4 days late even though I had paid extra for next day delivery. The flowers and leaves in the bunch were dying by this stage and the bunch was TINY, definitely did not look like the supersize I had ordered. When I suggested the wrong flowers were delivered you insisted they were the correct ones and were supersize even though they looked absolutely nothing like the picture and completely ignored my request for a refund. I've contacted consumer protection of WA to receive the refund as it was clear after much back and forth with you that you weren't willing to listen or negotiate. I am extremely unhappy about paying 55 dollars for something I did not order to arrive 4 days late.
"I needed a 3pk of Advocate for Cats and found Vet Products Direct to have the cheapest price. The order process was simple and I received ..." Read More
"I bought a Sony KD65X8500C 65 Inch 4K it was DOA Faulty that was on the 15/01/16 and it arrived on the 20/01/16, I returned it on the 21/0..." Read More
"I have used this online shop twice now, and cannot fault the product or the service. The roses are fantastically presented and even come w..." Read More
"My partner needed a new handset and I found his preference cheapest at Unique Mobiles. I order quite quickly. Item came in 4 days and the ..." Read More
This is their response. As it was busy on Valentine’s, the courier was unable to deliver this on time, which is what most likely caused the flowers to not be fresh upon arrival. We will refund your delivery fee because the service you requested was not met, but we cannot offer a refund for the flowers.
I want a refund not more dealing with the company or poor quality flowers! Now they will not even respond to me.
Just wanted to say sorry for your experience. Valentine's Day is unquestionably our busiest time of year, and for the delivery services as well. Still, your case sounds rather unusual, and sorry to hear of your trouble all the same, and hope you have a great day.
Sincerely,
Bloomex Australia
http://www.fairtrading.qld.gov.au/lodge-your-complaint