I live in Florida and use Bloomex to send flowers to friends & family in Brisbane. They never miss on delivery and my recipients are always very pleased. The flowers arrive in great condition and last for as long as two weeks.
I ordered flowers 11 days ago that were supposed to be delivered in the 21st Dec (9 days ago). The flowers have still not been sent and and after several emails going back and forth I have still not got anywhere. I keep receiving emails that ate just templates and have nothing to do with my complaint ie. they cannot offer a refund on flowers that have been delivered (note above, flowers still not delivered)! Another email said "as stated in our policies, photos must be reviewed within 7 days of delivery" Now after telling them in every email sent (at least 8) that the florets haven't been sent they still are not getting the picture. I have even tried cancelling the order and requesting a refund but cannot get my point across as they don't seem to actually read my emails. I strongly recommend you avoid this company
Flowers delivered weren't what I ordered. Delivered 2 days after requested delivery date. They used fast way delivery company obviously not fast. Flowers were sitting in hot water. Tried contacting bloomex by email and on their toll free number and no reply. SHOCKING SERVICE
Don't use this company get them off online ordering
I wanted to send a special gift to a friend and the hamper hit home. The website offers a wide range of selections for all kinds of gifts and occasions. I especially love the prices and the website is use friendly and makes it easy and quick to locate the perfect gift. Thanks a lot!
I ordered a center table piece for a large family christmas dinner. It was ordered in advance (not last miute) and planned for delivery 24/12/15. I was away so could not go and select the flowers myself as I usually would so I used Bloomex.
This was a huge mistake!
They confirmed the order and took my money! Then did not deliver. No phone call, no email (oh except the one confirming my order and delivery date/time!) I went to the live online chat as no-one was answering their phone.
1st I was told there was no update.... then that the flowers were sent with Fastway and they didn't deliver on time... Oh and BTW they (and us) are closed until 4th Jan..... Then they said we can't make anything until 4/1.... Which was it?.... Fastway didn't deliver but you made it OR you can't make it.....
Then they were extremely rude when I said it was poor service and said " No. That's Christmas. Lot's of orders. Lots of problems with delivery. Fastway accepted our orders for delivery. They didn't answer us since tomorrow'.... Which doesn't even make sense!
I told them to notify their manager that we require a refund then never heard a word back!
If I spoke to people that way I would be unemployed!
Fast and easy with good quality flowers. Theyre nice flowers with the only downside being theyre not cheap but you get what you pay for. I would and have recommended them to friends.
Website was easy to use and prices were great. I purchased a Christmas flower bunch and a gift basket. Delivery times were easy and quick. Good variety of flowers and gifts available. Will use again!!!
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