Flowers never delivered, total disappointment, feels like a scam
I ordered flowers, a teddy bear and a card, well in advance of the delivery date.
The courier went to the office address at 12pm when everyone was out to lunch.
The courier saw my colleagues returning to the office but he left in his car, instead of making another delivery.
Bloomex Service Reps claimed that the courier tried calling the recipient several times and went back again to make a redelivery. ALL FALSE.
BLOOMEX AUSTRALIA is a SCAM! NEVER TRUST THEM WITH YOUR MONEY!
Store Representative
Hello, Thank you for the feedback. We are sorry if the recipient was not at the provided location when the courier attempted delivery. Our couriers do not know when a particular lunch break occurs and may not be able to determine who the recipient is from among the colleagues going into an office building, but a delivery attempt was made. We did also attempt several re-deliveries in an effort to complete your order. I have passed this to customer service who will look into your resolution. We stand behind our products and services with a nearly 98% satisfaction rate and are sorry that you were not completely happy. Best regards, Bloomex
I received flowers yesterday for a condolence from this company. The flowers were nice enough although going brown on edges. But the msg sent was totally inappropriate. The message was printed in smeared ink on the receipt right under were the delivery details. The receipt also offered discounts and included advertising material. On these occasions it is not only undignified but truly tacky to have a message sent like this. These are special memories from friends which are keepsakes for this sad occasion. I cannot keep this message because of the disrespect shown. I suggest they review service and research etiquette for funerals
Store Representative
Hi there, Thank you for the post. We are sorry to read that you did not feel the message was adequately presented. We genuinely appreciate the feedback and I will pass this post to our manager at customer service. We are always looking for ways to improve, and we welcome all responses from our customers. Best regards, Bloomex
Ordered sane day delivery, rang to confirm was told it was all good. Rang next day, still had not arrived. Rang third day, told they were delivered to wrong address (what you can't see a big hospital and the details i provide are correct, courier says not their problem but yours..???) told I would be refunded same day delivery and a new bunch delivered straight away. Day four still no flowers, was told a manager would call me on day three, waited, waited contacted again to be told manager must have gone home. They just lie to get you off their backs
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The courier went to the office address at 12pm when everyone was out to lunch.
The courier saw my colleagues returning to the office but he left in his car, instead of making another delivery.
Bloomex Service Reps claimed that the courier tried calling the recipient several times and went back again to make a redelivery. ALL FALSE.
BLOOMEX AUSTRALIA is a SCAM! NEVER TRUST THEM WITH YOUR MONEY!
Thank you for the feedback. We are sorry if the recipient was not at the provided location when the courier attempted delivery. Our couriers do not know when a particular lunch break occurs and may not be able to determine who the recipient is from among the colleagues going into an office building, but a delivery attempt was made. We did also attempt several re-deliveries in an effort to complete your order. I have passed this to customer service who will look into your resolution. We stand behind our products and services with a nearly 98% satisfaction rate and are sorry that you were not completely happy.
Best regards,
Bloomex
please report them here
http://www.fairtrading.qld.gov.au/lodge-your-complaint