Terrible Service, no Delivery on valentines day and no refund
I ordered flowers on the 4th Feb to be delivered on 14th Feb. I paid $83 for guaranteed delivery. From 1.10pm I started calling to see where delivery was at. It took at least 20 calls to finally get through. He assured me they were on route and would be delivered by 54pm, but they legally had until 5pm.I called again at 4, and was assured they would be there by 5pm. I told the man that if they were to be there after 5pm, I did not want them to be delivered at all, as they were meant for the 14th Feb only. At 5.30pm they were still not delivered. I tried calling Org that evening and sent emails over the afternoon and then the next day, I phoned repeatedly the next day and for the following 4 days, but they were not taking calls. They then delivered a box with spilt coffee all over it to my partner, at work on the 15th Feb at 3.50pm. The flowers were partially dead, the foam thing dry. They did not look like what I had originally ordered, and I had paid for the bunch to be supersized, but they quite obviously were not. I have since spoken with them, and they were quite rude, and said they will not refund as the flowers were made to my order, and eventually delivered! This is their response. As it was busy on Valentine’s, the courier was unable to deliver this on time, which is what most likely caused the flowers to not be fresh upon arrival. We will refund your delivery fee because the service you requested was not met, but we cannot offer a refund for the flowers. I want a refund not more dealing with the company or poor quality flowers! Now they will not even respond to me.
Store Representative
Hi bec11,
Just wanted to say sorry for your experience. Valentine's Day is unquestionably our busiest time of year, and for the delivery services as well. Still, your case sounds rather unusual, and sorry to hear of your trouble all the same, and hope you have a great day. Sincerely, Bloomex Australia
Similar to Bec11, I had a terrible experience. I ordered 2 dozen long stemmed roses & a hand blown glass vase 2 weeks before Valentines Day. What was delivered was a bunch of roses (not long stemmed) & no glass vase. I tried for days to contact them, eventually getting their office in Canada on Live Chat. I was promised a call from a manager on the next working day - nothing. On 19th Feb I received a call from an extremely rude & argumentative girl who continually talked over the top of me. They would not refund, only provide a "store credit", or they would redeliver (but only after their flower delivery came in to Sydney on 25th Feb). I was told that if I take them to court, this is all I will get anyway, and then she hung up on me. I do not want flowers 2 weeks after the event, I don't want to ever deal with this company again, and I still have not received the vase I have paid for. They have since cancelled my account. I am taking further action.
please report them here http://www.fairtrading.qld.gov.au/lodge-your-complaint
I ordered flowers on Sunday and paid for next day delivery. They were not delivered on Monday, so I called Tuesday. Before calling I had emailed twice and had no response. The operator apologised for no delivery, but told me they were on board with the driver ready for delivery. They had not arrived by 530pm Tuesday and delivery time was stated as between 12 - 5pm. I tried calling again, but got voicemail. I emailed asking for the refunds process as I was not happy with the service. At 630 pm my friend called to tell me that the flowers had just arrived. There was no knock on the door, my friend just happened to hear someone walk up her front stairs. The flowers were just left at the door with no warning. I have not had any contact from the company at all about my order or concerns. I will not use this website again and will tell others of this bad experience.
Store Representative
Dear Fe2013, We are sorry to hear of your experience. As you can likely understand, the parcel is out of our hands when it is with the delivery driver. Sorry all the same for the delayed delivery, and hope that you enjoyed the flowers. Sincerely, Bloomex Australia
This company do not give what they promise. They don't deliver on time and the flowers are dead. They don't refund your money or cancel any orders or answer their phone. If you have been cheated join the large group of Australians that are complaining to consumer affairs. Don't let them ruin the reputation of Australian on line businesses
Store Representative
Hi Motherofthree, Sorry to hear that you were not happy with your experience with Bloomex. We certainly are happy to refund if our policy, as listed on our website, is followed. Thanks for the feedback, and hope you have a great day. Sincerely, Bloomex Australia
Hi Motherofthree, Did you end up getting any reimbursement for your misfortune... it is currently 6 days since I ordered. I was promised Friday that they would be delivered Saturday and then promised yesterday that they would be delievered today
I am very sorry to say that I received nothing. Consumer affairs were happy to take it to court however I would need to attend the court session and as I do not live in NSW it would have meant flying there, a cost I couldn't justify. The consumer affairs person told me Bloomex lied to him and it was obvious. They have had so many reports on Bloomex it's amazing (& disappointing) Bloomex is still in business! Good luck for your complaint.
I made my order online checking that the same day delivery was available. It was confirmed a delivery time of between12-5pm. When nothing had arrived at 5pm I rang. Customer service very poor could barely speak English had no desire help with the problem. When I asked for a refund that was unable to done. Even though I said at this point I don't want them delivered the next day, the moment had passed it was too late. They delivered them anyway and then would not refund. Poor poor service. Never again they don't have same day delivery and they don't have customer service skills. They are a SCAM company and I wish I had read the reviews earlier I wouldn't have ordered. But never again. You might get my money once but not twice. BUYER BEWARE!!!!!
Store Representative
Hi Lily, We apologize for any disappointment or frustration that you experienced with your order. Not all of our products are available for same day in all areas and this is marked on the product pages. If an online order is placed anyway, we do our best to relay the delivery update as soon as possible. If the flowers are already prepared and in transit, they may arrive as planned. We do offer same day delivery but only in designated areas. Again, we apologize for any confusion this caused you. Best regards, Bloomex
Ordered Mother's Day flower package only to receive a tiny bunch of half wilted flowers in a box, a box of after dinner mints (about $3 from Coles?) and the teddy & card.
Was very unhappy that the flowers were already wilted and petals dropping off on arrival! This is the 2nd time I have ordered from them only to be let down.
Store Representative
Hi there, Thank you for the feedback. We take our customer complaints seriously as we are always striving to improve our excellent products and services. We are sorry to hear that you did not completely love your products and I trust that a re-send was issued or that you were looked after to your satisfaction. We value your patronage and would like to continue with it. Regards, Bloomex
I ordered flowers for my mum and have instruction for delivery in 4 days . The days came and went and my mum still did not get her flowers. I called (from overseas as I'm in the uk and mum in in Oz... Super expensive) still no reply but a single 'our manager is looking into this'. I waited another 2 days, still nothing. I called again and asked for a refund. No one could help. At the very last minute and too late for me to make other arrangements for Mother's Day as it is late Friday, the sent an email with a refund .. Thanks bloomex for nothing. WORST .FLORIST.EVER!
Store Representative
Hi Kali, So sorry to read about the delayed delivery on your order. Mother's Day is the busiest day of the year and we do our very best to get everything out on time, with a very high customer satisfaction rate. Unfortunately, some delays do occur with our couriers and we offered you a refund as a result. We sincerely apologize for the frustration you experienced. Sincerely, Bloomex
Can you please take some times to report them here http://www.fairtrading.qld.gov.au/lodge-your-complaint to protect others from being in the same positions as we were!
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This is their response. As it was busy on Valentine’s, the courier was unable to deliver this on time, which is what most likely caused the flowers to not be fresh upon arrival. We will refund your delivery fee because the service you requested was not met, but we cannot offer a refund for the flowers.
I want a refund not more dealing with the company or poor quality flowers! Now they will not even respond to me.
Just wanted to say sorry for your experience. Valentine's Day is unquestionably our busiest time of year, and for the delivery services as well. Still, your case sounds rather unusual, and sorry to hear of your trouble all the same, and hope you have a great day.
Sincerely,
Bloomex Australia
http://www.fairtrading.qld.gov.au/lodge-your-complaint