Order flowers the night before to be delivered the next day for my Mother for Mothers Day. Received a confirmation email the following morning saying all processed. Somebody stayed home all day waiting and nothing arrived. Rang the 1800 number from the website and keep going to voicemail. Used the online chat and the agent said that they had my details and they would escalate it to the manager. Have not heard a thing back. This is the first and very last time I will use this very reliable company.
Store Representative
Thank you for feedback on the product received. We apologize that the product did not meet your expectations. At Bloomex we are committed to customer satisfaction. Can you please provide your order number so we can follow up on your issue. Sincerely, Bloomex
I ordered flowers on a Thursday, and paid extra for next day delivery. It's now Monday and the flowers have still not been delivered. After several failed attempts to contact customer service, when I finally talked to someone they reluctantly promised me my flowers would be delivered today. You would be shocked to know they still haven't arrived. This is an absolute scam and upsetting considering I order a lot of flowers and was hoping to find a good company to do regular orders through. Will be contacting my bank and possibly fair trade if a refund will not be given.
Store Representative
Hi Kwest, Our apologies for your experience to date. Can you please provide an order number so that we can investigate this matter, and contact you with some resolution? Please let us know, and we will be happy to assist you. You can also speak to a manager Monday-Friday 8am-4pm Sydney time by calling 1-800-451-637. We look forward to resolving this for you as quickly as possible. Kind Regards, Bloomex
Ordered flowers for my wifes birthday 6 days prior to the date, the flowers did not arrive until the 20th and were just left out on the doorstep. Contacted them to advise and got offered a discount off my next order - like I would even consider using them again.
Do not use Bloomex, they are unreliable and the after sales service is awful.
Store Representative
Hello, Sorry to read about your negative experience with Bloomex. I have forwarded your post to our customer service manager. We apologize for the delivery delay and hope that you use the store credit to try us again, so that we can provide you with a better outcome. Best regards, Bloomex
ABSOLUTE NIGHTMARE!!! DO NOT ORDER FLOWERS FROM THESE PEOPLE!! My husband ordered flowers for our wedding anniversary to arrive between 1-5pm. Flowers did not turn up by 5pm. We left home at 6:15pm and returned the following morning to find them on the doorstep, wiltered and sitting in warm water. My husband rang them and they gave us a $60 credit. So a few days later, I tried to use the credit. WHAT ANOTHER NIGHTMARE!! Their website was not working properly so I had to call them to place the order. Website says orders placed by 1pm are guaranteed same day delivery. NOT TRUE! This only applies to flowers that cost over $60! To cut a very long story short, I had to endure a very lengthy, unprofessional telephone conversation with two sales people who I could hardly hear and whose telephone manner and communication was pitiful. In the end, I had to pay an additional $16.95 to get the flowers delivered the next day!!! Then they spelt my name wrong on the card and got the delivery address wrong!! GO FIGURE! NEVER AGAIN!
I ordered flowers to be delivered in Perth, and they did arrive on time. The store also agreed to refund the extra vase I inadvertently ordered at the time. However when I also complained about the size and quality of the blooms delivered (after paying extra for a "super sized" bunch) I was told what was delivered was super sized and I can only have a store credit. This is useless to me as I don't wish to buy such poor quality and expensive flowers from them again. I've posted the images below, so you be the judge.
Store Representative
Hello, Thank you for the post and for the photo. We apologize if you were disappointed in your flowers. Our customer satisfaction rate is very high. We are glad that you were offered a store credit, but sorry to read that this was not of interest to you. We have flagged your review for manager follow up. Best regards, Bloomex Australia
Disappointed in flower description and customer service
I ordered online. Delivery was not available for same day delivery. This was advised by email and not by a telephone call. The delivery was made following afternoon after I had been hung up on twice from customer service and two online chat helpers did not make any comments to my questions.
I ordered Scrumptious Blossoms which is described as a mixture of delightful blossoms including daisies and roses with greenery. There is not one rose in the arrangement. I do understand that things do not always come exact as a photo but this was nothing like what I thought I paid for. The arrangement was all purple daisies with 4 white daisies and two or three yellow daisies or something else. I am not happy with the service or the arrangement that I have paid $34.95 for. At least they came in the vase I ordered and the card. Vase is lovely, thanks.
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